Contact information
At Olixo Fase, we value clear communication and thoughtful customer care. If you have questions about our jewelry, product details, an existing order, shipping, returns, or refunds, please reach out to us using the contact information below.
Customer Support
Email: info@olixofase.us
Phone: +1 610 425 0256
Business Address:
530 Rock Raymond Rd
Downingtown, PA 19335-1466
United States
Website: https://olixofase.us
How We Can Help
Our customer support team can assist with:
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Product information and item specifications
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Order confirmations and order status inquiries
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Shipping and delivery questions
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Return and refund requests
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Damaged, defective, or incorrect items
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General questions about our policies
Order Inquiries
For questions regarding an existing order, please include your order number and the email address used at checkout. This helps us locate your purchase and respond more efficiently.
If your item arrives damaged or differs from what you ordered, please contact us with a description of the issue and clear photographs of the item and its packaging, where applicable.
Response Time
We aim to respond to customer inquiries within 1–2 business days. Response times may vary during weekends, public holidays, or periods of unusually high inquiry volume.
Thank you for choosing Olixo Fase. We appreciate the opportunity to assist you.